Refund policy

Refund Policy

At HIDRIX, your satisfaction is our priority.

If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Non-Refundable Items

We cannot accept returns for:

• Items damaged by misuse or improper handling.
• Products returned more than 30 days after delivery.
• Items not in their original condition.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the item
• A brief description of the issue

We will review your request and, if approved, provide a replacement or full refund, depending on the circumstances.

Return Shipping

If the return is due to our error (damaged, defective, or incorrect item), HIDRIX will cover the return shipping cost.

For all other returns, customers are responsible for return shipping costs.

Contact

For any questions regarding returns or refunds, contact us at:

support@hidrixstore.com